"A customer with a "bad" battery typically expects something to be done about it immediately. The customer may not understand that the battery may be "good" but simply discharged."
- Automotive battery is fully guaranteed against manufacturing and quality defect for a period of 6 months or 20,000km for Diesel vehicle, 12 months or 20,000km for Petrol vehicle from the date of purchase, whichever comes first.
- In case of a warranty claim, customer can send the product back to AutoMall365, at buyer's discretion.
- Kindly inform to AutoMall365 before send back item or else the warranty request will not be process.
- Customer are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to AutoMall365.
- All suspected faulty battery will be inspected by AutoMall365 upon receipt.
- During the warranty process, customers have to address the non-battery situation.
- Warranty will void in any of the following events
- Failure of the motorist to show a receipt as proof of purchase
- Battery damage caused by collision and natural disasters, such as floods, fire, etc
- Battery positive or negative poles/posts melted due to improper installation
- Battery positive or negative poles/posts was found melted and re-build
- Purchase date located at battery surface has been altered
- Battery additive had been added & detected
- Breakage of battery container or cover
- Improper handling the battery positive or negative poles/posts during installation
- Damaged to the battery caused by contamination of the electrolyte
- Malfunction of your vehicle charging and electrical system
- Battery faulty due to customer abuse or negligence, battery will be detain and prepared to verify as evidence. In this case, battery will not be return by battery manufacturer
- AutoMall365 reserves the right to have customer presented the vehicle when servicing is required.
- If any of the above events are not happen, the compensation will base on final decision by AutoMall365.
- Customers are deemed to have read, understood and agreed to all term & conditions at the time of purchased.
What AutoMall365 replacement option we have?
- 100% Cash Refund
- FULLY REFUND based on the date that battery was purchased. (Excluding shipping charges, payment charges, and any miscellaneous charges)
- Refund to your bank account (within 10-15 working days).
- Battery replacement by prorated
- Replacement battery warranty date is prorated, follow the date the battery was purchased.
- Replacement with brand new battery and ship back to customer at no charge.
- Replacement battery will be same brand; same model from initial battery, exchange will not be accepted. If the battery no longer in stock it will be replaced by another battery model of equal value.
AutoMall365 reject the claim, what should I do?
Once verified and agreed by AutoMall365 that faulty are cause by non-manufacturing defects, AutoMall365 will not replace any new batteries.
A rejected battery could be
- Ship back
- AutoMall365 will ship back the rejected battery to you, and you agrees to assume the costs associated with returning the rejected battery.
- Scrap it & refund
- Scrap the rejected battery with latest scrap price.
- Refund to your bank account (within 10-15 working days).
How about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us for the warranty process. For more information, kindly email to our service team.
How long will it take to process the warranty?
Standard warranty services response time by AutoMall365 is (5-10) work days from the date we receive your return package.
How do I make a claim?
Please email to our service team. with your order details and a description of the fault or damage.